Well I’m glad I took out the three-year AppleCare Protection Plan. Over the last few days my iMac’s hard disk started making ominous clicking sounds when powering on, resulting in a flashing folder with a “?” icon appearing on boot (which can never be a good thing). Once it warmed up a bit, the drive would kick in OK, but from a cold start it was a no-go.
As the problems were mounting up – see my green pixel issue – I decided yesterday that it was time to call Apple tech support. On the whole, the phone call went about as smoothly as I expected. The Apple support staff do sometimes seem robot-like in their troubleshooting approach, and they treat you like it’s the first time you’ve seen a computer, but they were friendly enough. After a bit of to-ing and fro-ing, they eventually arranged for a local Apple service centre to send someone out to look at both the hard drive and green pixel problems. On-site service – fantastic!
Sure enough, a friendly chap arrived this morning with a new hard drive under one arm and logic board under another. Unfortunately he couldn’t fit the logic board (to fix the green pixel issue) as Apple had shipped him the wrong board, but he did at least swap out the hard drive. (Slightly terrifying seeing him take the iMac apart – not for the faint-hearted. Apparently though, the newer aluminium ones are even worse, involving suction cups and god knows what else.)
Once the new drive was in and the iMac’s guts put back in their place, we got the Leopard install under way. When done, it was simply a case of choosing an option to restore from my Time Machine backup: (more…)